What Information do we collect?
We collect personal information from you when you book a van hire with us such as your name, email address, address, telephone number, payment information and driving licence information.
What do we use your information for?
Any of the information we collect from you may be used in the following ways:
- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
- To process transactions and your van hire
- To share with government agencies, the police and DVLA
Your information, whether public or private, will not be sold, exchanged, transferred or given to any other company for any reason whatsoever, without your consent, other than for the purposes of delivering the purchased product or service requested.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.
Do we disclose any information to outside parties?
We do not sell, trade or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business or servicing you so long as those parties agree to keep this information confidential. We may also release your information when we believe is appropriate to comply with the law, enforce our site policies or protect ours or others rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Children’s Online Privacy Protection Act Compliance
We are in compliant with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information rom anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
This policy was last modified on 4th June 2018.
Rapid Self Drive Limited
2 Hamilton Road
Telephone: 01698 300048
Our company is confident that the service we offer to all our customers will be of the highest standard and that your hire vehicle supplied will be very satisfactory. However, should you wish to lodge a complaint, then this must be submitted via email within 28 days from the commencement day of your hire vehicle being supplied. Pleased email: firstname.lastname@example.org
On receipt of your e-mailed complaint we will then investigate and respond within 7 working days. Please note that any complaint received later than 28 days cannot be accepted.