Your Rental Agreement with us:
Hirers are requested to read and accept these Terms and Conditions carefully before signing the agreement and before the hire can be completed. If there is anything you do not understand or do not agree with, please speak to any member of our rental staff for guidance.
Whilst every effort will be made to provide the exact make and model reserved, it may be likely that a similar or better vehicle will be offered.
Your driving licence must be produced each and every time you hire a vehicle from us. In addition, you must produce two further means of identification, which must include a utilities bill to you at your present address or an official letter to you at your present address. You will also be required to leave a landline telephone number where you can be contacted either during the day or evening.
Note: Our rental staff reserves the right to refuse your rental if you do not produce your driving licence or for any other reason.
All drivers must be in possession of a current, full valid driving licence. UK Licence holders, with the new style driving licence MUST produce both the photo card and Convictions Verification Page from the DVLA Database. Drivers with foreign driving licences must present their own national licence, plus an International Driving Permit (IDP) if a non-EU, EEA resident. All other drivers may drive in the UK for up to one year from commencement of residency in accordance with the current DVLA restrictions. Sight of their Passport is required for proof of entry.
In addition to the main hirer, it is possible for two other hirers to be insured to drive the vehicle, provided they meet our insurance requirements.
Our rental staff will note on the pre-rental check form and rental agreement, the reading of the fuel gauge. You are requested to return the vehicle with the same amount of fuel as you commenced the rental. A re- fuelling charge will be made if it is necessary to bring the level of fuel up to where it was when you took the vehicle. No refund will be given for any fuel in excess of the original reading.
This is calculated on a 24-hour basis. Rental times may be adjusted to suit individual hirers’ requirements subject to vehicle availability.
The full cost of rental plus a damage deposit must be paid before any vehicle is released for rental. Major credit/debit cards must make payment only.
You must look after the vehicle and the keys to the vehicle.
You must always lock the vehicle when you are not using it, and use any security device fitted to or supplied with the vehicle.
You must always protect the vehicle against bad weather, which can cause damage.
You must make sure that you use the correct fuel, as you are responsible for any resultant damage. You must not sell, rent or dispose of the vehicle or any of its parts.
You must not give anyone any legal rights over the vehicle.
You must not let anyone work on the vehicle without our permission. If we do give you permission, we will only give you a refund if you have a receipt for the work done.
You must let us know as soon as you become aware of a fault in the vehicle.
What to do if you have an incident:
If you have an incident you must not admit responsibility. You should get the names and addresses of everyone involved, including witnesses. You should also:
Make the vehicle secure;
Tell the police straight away if anyone is injured or if there is a disagreement over who is responsible; and Call our office straight away.
You must then fill in our incident report form when you return the vehicle. If this is not possible, verbal details can be taken from you but a copy of the information you have supplied will need to be verified and signed by you. In either case you must report the incident to us within 24 hours.
Conditions for using the vehicle:
Only you or a named driver on the insurance application may drive the vehicle providing a full valid driving licence is held and a cover note has been issued to you.
You or your authorised named driver must not:
Use the vehicle for hire or reward. Unless this extension has been applied to your certificate of insurance; Use the vehicle for any illegal purpose;
Use the vehicle for racing, pace making, competitions, rallies, track days, trials or speed tests whether on the road, track, off road, land prepared for such use or the Nurburgring Nordschleife and whether the event is organised or informally arranged;
Use the vehicle whilst under the influence of alcohol and/or drugs;
Drive the vehicle outside England, Scotland and Wales, unless we have given you written permission;
Load the vehicle beyond the manufacturer’s maximum weight recommendations and make sure that the load is secured safely; and
If the vehicle is a commercial vehicle, use it for a purpose for which you need an operator’s licence if you do not have one.
You or your authorised named driver must not use the vehicle for towing unless we have given you written permission.
Returning rental vehicles:
Before you bring back the vehicle you must check that you have not left any personal belongings in the vehicle. Vehicles must always be returned back to us during opening hours. We will not accept responsibility for vehicles damaged or stolen from outside our premises if dropped-off after hours. If we have agreed that you may return the vehicle outside business hours, you will remain responsible for the vehicle and its condition until it is re-inspected by a member of our staff. If you do not bring the vehicle back on time you are breaking the conditions of this agreement. We can charge you for every day you have the vehicle after you should have returned it to us. Until we get the vehicle back we will charge you the daily rate you have rented the vehicle at.
You will have to pay for reasonable costs of repair if:
We have to pay extra costs to return the vehicle to its condition when the pre-rental inspection was carried out (for example, if extra valeting time or special material or equipment is needed to restore the vehicle to its pre-rental condition).
Or the vehicle has been damaged whilst in your care.
With prior approval, it may be possible that our vehicles may be taken abroad, although there are restrictions regarding taking them into some countries. A surcharge will apply when taking a vehicle outside the U.K. and extra charges will be applied to provide a Green Card.
We have maintained the vehicle to at least the manufacturer’s recommended standard. We assure you that the vehicle is roadworthy and suitable for renting at the start of the rental period. In addition, if you are not renting the vehicle for business purposes, we are responsible for loss caused by:
The vehicle not matching our description of it;
The vehicle not being of the quality that you would be entitled to expect from a rental vehicle; The vehicle not being fit to drive; or not having the legal right to rent out the vehicle.
We are responsible if someone is injured or dies because of our negligent act, or failure to act. We are also responsible for losses you suffer because of us breaking this agreement. Losses are foreseeable where you and we could contemplate them at the time the vehicle is rented. We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us (such as loss of profits or loss of opportunity).
We are only responsible for loss or damage to property left in the vehicle if the loss or damage results from our negligence or a breach of contract.